Corporate Visions for Customer Success Professionals

Why Stay? Why Pay?

When Not To Challenge the Customer


When you’re the outsider, challenging your customers is a highly effective approach. But when you’re the insider, trying to fight off competitors, renew your top customers, and communicate strategic price increases, challenging does not work, and there is new research that proves it. Check out the research below and see how a provocative approach will actually
set you back, and what story you should be telling at
these critical moments of the customer lifecycle.

  • Webinar

    “Why Stay?” A Framework For Winning More Renewal Business

    Watch the Webinar


  • Report

    Customer Retention and Renewal Messaging: Mission Critical, But Missing in Action

    Read the Report


  • Webinar

    Why Challenging Your Customer Will Backfire

    Watch the Webinar


  • Report

    Why Pay? Cracking the Code for Communicating Price Increases

    Read the Report
  • eBook

    When To Challenge or Not to Challenge In Your Customer Conversations

    Read the eBook


Learn More About How to Answer These Important Questions with Your Customers… 

REQUEST A MEETING HERE TO BEGIN HAVING MORE SUCCESSFUL CUSTOMER CONVERSATIONS!