How should companies apologize for a service failure?
78 percent of companies who responded to a recent survey* said their customer retention rates and revenue growth absolutely depend on the ability to deliver a convincing apology, but only 13 percent have a formal approach for them.
No matter how you spin it, telling a customer “I’m sorry” is never easy. So, is it possible to effectively handle a crisis right away and rescue the relationship all while advancing it to an even higher level?
Join Tim Riesterer, Chief Strategy Officer and Doug Hutton, VP Training Services, Corporate Visions, and special guest Emily McDaniel, Senior Director of Technical Success and GM, Gainsight, as they reveal brand new research on the most effective way to say “I’m sorry”. Learn a clear and consistent apology framework you can begin using right away to positively influence even your most angry and bitterly disappointed customers.
Reserve your seat now!